Refund policy

Last updated: 18 October 2026

We want you to love your Cool Change Co waist fan. If something isn't right, here's how returns, refunds and warranty claims work.

30-day change of mind returns

You can return your order within 30 days of delivery if you change your mind, as long as:

  • the fan is unused or only lightly tried, clean and undamaged
  • it's returned with all accessories (cable, lanyard and any gift) and the original packaging
  • you contact us first so we can approve the return

For change of mind returns, you pay the cost of sending the item back. Original shipping charges (if you paid any) are not refunded.

Faulty or damaged items

If your fan arrives damaged, stops working or isn't as described, contact us and we'll sort it out with a repair, replacement or refund. We cover the cost of return postage for faulty items. Please include your order number and, if you can, a photo or short video of the problem.

1-year warranty

Every fan comes with a 1-year warranty against manufacturing faults from the date of delivery. The warranty doesn't cover damage from misuse, accidents, water damage, or normal wear and tear. Our warranty is in addition to your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to start a return

  1. Email us or use our contact page with your order number and the reason for the return.
  2. We'll reply with your return approval, the return address and instructions.
  3. Pack the item securely and send it with a tracked service. Keep your tracking number until your refund is processed.

Please don't send items back without contacting us first, as returns sent without approval may be delayed.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method, usually within 5 to 10 business days. Your bank may take a few extra days to show the refund.

Exchanges

Want a different colour or pack size? Contact us and we'll help you swap it.